WHAT IS THE MINIMUM CONTRACT PERIOD?
Our service is on a 4-week auto billing cycle, and we do not offer refunds for the first 4 weeks of service. We request a 1 week notice to cancel subscription services. If after the first 4 weeks of service, you cancel after a payment has been processed, we reserve the right to charge a $15 refund fee.
If you are beginning potty training, preparing to move, or have a planned date to end services, please let us know ahead of time and we bill per the needed number of weeks. In the case of potty training we can bill from week to week until your child is no longer in diapers or potty pants.